4 remote-working challenges for IT (and how to solve them)
The ‘new normal’ of remote work is only possible thanks to IT administrators, and the systems you’ve put in place for employees. Ironically though, IT administration can be a tough job from afar.
And with 81% of employees expecting to work from home at least once a week after their return to the office , managing devices at a distance could be the rule rather than the exception from now on.
It’s not just how you manage systems that’s changed, either.
Even before the mass move to flexible working, 80% of employees couldn’t do their jobs effectively without a mobile phone . Now, tablets and smartphones are even more important.
So, how can you solve the common challenges that come with managing these vast device fleets remotely?
Did you know 31% of cyber attacks lead to job losses ? That puts a hefty burden on the shoulders of every administrator. And it can seem even more difficult to keep an eye on security issues away from the office (especially with new mobile fleets).
Full remote visibility and better device-level security can keep you in control of threats. Mobile device management software is a must, and all management tools should be easy to integrate for a single view across your fleet.
Regular firmware updates are also essential. But watch out – not all manufacturers continue to offer these updates for the long term. So, make sure you won’t be left without the latest security in two years’ time.
Chances are, you normally get your hands on a new device to configure it. But with everyone working remotely, that means waiting, receiving and reposting. It’s a slow process.
So, remote configuration is a must. It gives you complete control over settings, restrictions, apps and more. With Samsung’s Knox Mobile Enrolment and Knox Solutions you can enhance existing EMM or use Knox Manage to set up specific user-group configurations without even opening the box. Which means new devices can be shipped straight to employees.
3. Firmware updates
Keeping your whole fleet on the latest firmware is a security essential. But leaving your users to press the button leads to patchy results.
Look out for brands that allow you to update firmware remotely via your mobile device management software. Good systems let you update manually, schedule for regular upgrades and choose specific times.
Ideally, you should also be able to test version updates and new apps. This lets you make sure everything is stable before you roll things out across your whole business.
4. Time pressures
Time is a rare commodity for tech professionals. Yet With downtime even more disruptive in remote conditions, planning for an attack takes on greater importance and the day-to-day demands of users are likely to rise.
If you’re already pushed for time, you can use strong partnerships with suppliers to ease the burden. Some manufacturers offer highly efficient replacement services and long-term support contracts.
When you can’t step in with spare devices yourself, these services can get users back up and running fast. Plus, the right contracts make sure you have help with complex issues, too.
Want to know what you’ll be dealing with in the next few years? Our new research report shows what employees really think about working remotely – and what that means for organisations going forward.
Contact us to find out about the range of devices and solutions that could support your IT team including the Samsung Enterprise Edition range.
Photo credit: Nick Fewings
 Samsung Maximising Mobile Value Survey (2019)