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Solve the challenges of remote device management in four steps

The ‘new normal’ of remote working is only possible thanks to IT administrators, and the systems you’ve put in place for employees. Ironically though, isolated IT administration can be a tough job.

You may be thinking about re-opening your offices, or perhaps you’ve already gone ahead and taken the step. Either way, while some of your workers will be thrilled to be back, others will still feel safest at home. As an IT administrator, this means you’ve got the tough job of managing devices for both your remote and office workers.

With 81% of employees expecting to work from home at least once a week after their return to the office,[1] managing devices at a distance could be the rule rather than the exception from now on.

It’s not just how you manage systems that’s changed either. Even before the mass move to flexible working, 80% of employees couldn’t do their jobs effectively without a mobile phone [2]. Now, tablets and smartphones are even more essential for our day to day work.

So, how can you solve the common challenges that come with managing these vast device fleets remotely?

1. Security

Did you know 31% of cyber-attacks lead to job losses. That puts a hefty burden on the shoulders of every administrator. Plus, security issues can seem even more difficult to keep an eye on away from the office – especially with new mobile fleets.

Full remote visibility and better device-level security can keep you in control of threats. Mobile device management software is a must, and all management tools should be easy to integrate for a single view across your fleet.

Regular firmware updates are also essential. But watch out – not all manufacturers continue to offer these updates for the long term. Therefore, you need to make sure that you won’t be left without the latest security in two years’ time.


2. Deployment

Chances are, you normally get your hands on a new device to configure it. But with everyone working remotely, that means waiting, receiving and reposting. It’s a slow process.

Remote configuration is a must. It gives you complete control over settings, restrictions, apps and more. Samsung’s Knox Suite includes access to Knox Manage, Knox Platform for Enterprise and Knox E-FOTA One for one year, allowing businesses to remotely deploy, manage and control their devices. The devices can be shipped straight to employees and come with a 3-year enhanced support contract as standard. Plus, you’re covered for 4 years with security and maintenance releases.

The range of devices don’t disappoint either. The Galaxy Note 10, for example, will impress any exec with its dynamic control S Pen and sheer power.


3. Firmware updates

Keeping your whole fleet on the latest firmware is a security essential. But leaving this responsibility in the hands of users can often lead to patchy results.

Look out for brands that allow you to update firmware remotely via your mobile device management software. Good systems allow you to update manually, schedule for regular upgrades and choose specific times.

Ideally, you should also be able to test version updates and new apps. This lets you make sure everything is stable before you roll things out across your whole business.


4. Time pressures

Time is a rare commodity for tech professionals. Yet with downtime being even more disruptive in remote conditions, planning for an attack takes on greater importance and the day-to-day demands of users are likely to rise.

If you’re already pushed for time, you can use strong partnerships with suppliers to ease the burden. Some manufacturers offer highly efficient replacement services and long-term support contracts.

When you can’t step in with spare devices yourself, these services can get users back up and running fast. Plus, the right contracts make sure you have help with complex issues, too.



Want to know what you’ll be dealing with in the next few years? Our new research report shows what employees really think about working remotely – and what that means for organisations going forward.


Contact us to find out about the range of devices and solutions that could support your IT team, including the Samsung Enterprise Edition range, which ticks all the boxes.


[1] O2 The flexible future of work report (2020)

[2] Samsung Maximising Mobile Value Survey (2019)



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