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...Door Expo 2020 content on YouTube here: https://www.youtube.com/channel/UC2elvLolPKfz1cgGuasaGjA Blue Door Awards – register your interest: https://connect.o2.co.uk/blue-door-awards-2021 This week’s guests: David Cornwell – Head of Solution Design at O2. o Twitter:...
Spotlight on our 2019 Blue Door Award winners – ISS UK Ltd
We’re always looking for opportunities to celebrate our fantastic business customers and recognise their success. This was exactly our focus when we launched O2 Business’s brand-new awards programme in 2019.
Ahead of this year’s Blue Door Awards, we’re showcasing our 2019 winners and their initiatives. Today, we’re shining the spotlight on ISS, who were highly commended for their mobile connectivity solution for their workforce, who operate in settings from hospitals to building sites.
Highly commended: Engaging employees with better digital connectivity
With a team of nearly 50,000 employees in the UK and over 530,000 in 77 countries, ISS provides a full range of facility management services for hundreds of UK companies – office and hospital cleaning, catering and landscaping, security, damage recovery, food and hospitality and hotel and leisure. A working, secure, and fully managed mobile device resource is therefore critical.
The challenge: keeping employees connected, wherever they are working
ISS needed to improve efficiency to deliver the highest level of customer service – and give employees the tools to be able to connect, wherever they are located. This was not just for calls and texts, but also through handheld devices for specific purposes that would enable job information to be relayed, updated and reported back in real time.
The solution: management for mobile devices
The solution is a fully-managed Mobile Device Management (MDM) platform and logistics for 5,000 devices including O2’s latest mobile security offering – a key area given today’s increased risk of cyber-attack.
In partnership with O2, ISS also developed a new handheld digital solution for their mobile field force of remote engineers. This allows job information to be delivered quickly and in a more streamlined way, enabling field engineers to update their work status in real time.
The outcomes: a better experience for employees – and for customers
ISS employees can now respond rapidly to customer needs, updating policies faster and more efficiently in a controlled, secure and managed environment. ISS also has more control, freeing up IT resources and reducing hardware device costs. The result – a significantly enhanced employee and customer user experience.
Entries for this year’s Blue Door Awards are now open! If your company has implemented a new initiative using an O2 technology solution, you could enter into one or more of our four categories.