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What does it take to deliver a digital workplace?

There’s been more focus on creating the digital workplace given recent world events. And more of us find ourselves remote working for the first time. But with it brings some challenges for businesses with digital adoption, especially in terms of the underlying IT changes required to achieve it. Our opening to this O2 blog highlights, ‘digital workplace’ is not just about technology, it’s a business strategy.

Given the current events may have accelerated the need for a digital adoption strategy we’ll find that the way we work may change anyway in the longer term. This blog pulls together some of our thoughts and recent content into one place to help you plan your next move to a future digital workplace.


Let’s get people connected, securely

We had already identified that digital connectivity could increase productivity and growth on a national scale. In the UK alone, our Business without boundaries report found an increase in smarter working had led to a £10.5 billion productivity boost.

Although today’s focus is on supporting the business need today. There’s almost certainly going to be a shift to seeing how organisations can change their digital workplace strategy and environments for the future. According to the report, large and small companies could see a total productivity gain of £34.1 billion from a digitally enabled workforce. Equivalent to an extra 18 working days per person, per year.

Yet productivity is just one of the gains from the digital workplace. As our infographic shows, there are other outcomes too, such as digital collaboration and digital communication, choice and security.

The headline gains from digital collaboration and digital communication are fairly obvious. Less time spent on admin, more time for work. New ideas shared quickly and improved upon across borders. Costs savings from reduced travel to meetings. Face to face business contact will always be essential in most organisations, but it’s offering the blend created by the digital workplace is where businesses will get the most benefit in the future.

For an increasing number of customers their strategic approach when rolling out mobile devices is in the new world of geocollaboration: Office365 taking advantage of Microsoft’s inbuilt collaboration tools such as MS Teams allowing real time use of video /voice and file sharing.

Within O2, we’ve deployed this strategy and have 6800 users collaborating with 150k messages sent daily and in excess of 7400 meeting participants per day.  As this is a cloud service is we are scaling up usage during the uncertainty of COVID-19 to fully support our people with flexible working.

For other customers It could be as simple as your people working together with O2 Just Call Me and using the mobile number as the conference bridge to increase productivity and growth, instead of wasting time logging into complex conference calls

The defining characteristic of almost any workplace is the people. And this won’t change despite the drive to a digital workplace. Attracting and keeping staff is essential. More so now that the digitally enabled workforce is made up of five different generations – each of which expects different things.

As with any discussion involving digital, security challenges remains a top priority. And while some still hold on to the ‘Castle and Moat’ approach, many are realising this is no longer fit for purpose. Assuming everything in your ‘castle’ is safe because you have built a ‘moat’ – or collection of defences – around it ignores new threats. Now that your people can connect from anywhere, the notion of the castle disappears. And with it the safeguard of the traditional moat.

It may be far better to adopt a Zero Trust approach where every one and every device is treated with the same level of caution. They are asked to verify themselves to gain access, whether on or off the corporate network. It’s one of several drivers of a digital workplace set out in our whitepaper on letting people work at their best wherever they are.

We know that recent events have changed the way we work. But we also know that you’ll want to be able to shape your digitally enabled workforce the way you want it to be in the future. To help, we can give you access to our full Digital Workplace portfolio.

Whatever you need, our experts can help you find the solution that’s right for you. You will be safe hands with our digital workplace experts as they are some of the most highly skilled in the industry with Android Expert being their latest qualification. There are only 160 people with this qualification globally.

Everything is covered as a single service. Which means you’ll save costs. Reduce hassle. And cut complexity. Plus, you’ll always be able to rely on our network.

We’ve been voted the Best Network for Coverage for the past three years by Uswitch. And while we’re rolling out 5G coverage across the country, we’re also investing £2 million a day to transform coverage for individuals, organisations and communities. And, when it comes to having a secure infrastructure, we were the first provider to be CAS(T) certified with our fixed and mobile networks.

As the world changes to respond to recent events, organisations are adopting a more strategic approach to the digital workplace. We can help. Take a look at The Digital Workplace of the Future or contact us today.


Here’s a list of the supporting content mentioned in this blog:

All articles


Public sector

Safe & secure


Tech advice

Work smarter