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Getting more from collaboration

Rowan Jameson, Managing Partner for Business Services, O2

As I prepared to give a presentation on World Paper Free Day, it struck me how driving collaboration and driving paperless working have a huge amount in common. That’s because equipping your teams with better ways to collaborate goes hand in hand with adopting paper-free processes.

So here are my three tips for more effective collaboration, plus three recommendations on successful change management, based on my experience at O2. I hope you’ll find them useful!

1. Choose the right device

When it comes to collaboration, tablets are perfect for taking and sharing notes. But make sure your team members choose the best one for their needs. Do they need a device capable of resisting knocks, water – even bacteria? There’s so much choice in today’s market that it’s easy for everyone to get maximum value from their device – no matter what conditions they work in.

2. Pick the best apps

Just like with devices, your choice of note-taking and collaboration apps will be influenced by what you do – for example SalesForce.com for sales professionals. But cloud-based tools like Box, OneDrive and EverNote are great for capturing, storing and sharing content across all types of job roles and projects.

3. Meet anyone anywhere – virtually

Tools like Skype for Business, and other Unified Communications (UC) solutions make it easier than ever for teams to keep in touch, share knowledge, pool resources and fix problems – both on the fly and in more formal sessions. UC tools offer a host of messaging and meeting options, and save lots of time by showing who’s available at any given moment.

So with the right devices, the right tools and the right connectivity, your teams will start collaborating effortlessly and productively, right? Yes, if you follow these 3 steps for getting them on-board with their new technology.

First, be sure to take people on a journey with you. Activities like surveys will help you gauge people’s comfort levels as they adopt their new collaboration tools; you can address their concerns and build on their successes going forward.

Secondly, actively educate your teams on how to get the most from their new tools. Approaches that got especially positive feedback in my team included training webinars, informal drop-ins and one-to-one sessions. Nominating Champions who’ll be on hand to offer ad hoc support was another valuable tactic for us.

Lastly, be sure to share best practices, and to evaluate what you’ve achieved. We ran a final survey at the end of our journey to paperless working, and the results were incredible. On average, everyone saved three hours per week by moving to digital. And 91% of the team felt they were equally or more productive than before.

For me, the biggest benefit of all is that we’ve all gained a wealth of first-hand experience we can share with customers who want to make their own journey to paperless collaborative working. So if you’re thinking about embarking on the same journey we did, why not contact me?

Ready to scale up your business? Call an O2 business specialist on 0800 028 0202 or call free from your O2 mobile on 8002.


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