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A brand new cloud for our customers

By John Acton: Head of Partnerships and Alliances, Telefónica UK

This week, my team and I have truly made our Unified Communications solution set stand out as a leader in the market thanks to our great partnership with Mitel.

Together we’ve unveiled Hosted MiCloud from O2, which provides business customers with simple and secure collaboration and communications services. We can now help UK businesses dramatically reduce costs, complexity and support levels, while still boosting their customer service through simple and fully managed services.

This new offering is known as Unified Communications as a Service (UCaaS) but in the interests of simplicity Hosted MiCloud is a much better option. It’s all about providing comprehensive, secure and agile business communications solutions through an easy online or cloud based platform. And our partnership with Mitel gives our customers the best of both worlds – they’ll benefit from O2’s mobile expertise, and Mitel’s 40 years of experience in business communication solutions.

UCaaS might not exactly trip off the tongue, but the benefits it drives for businesses are definitely worth talking about. A solution like this promotes huge increases in productivity and business agility, all through a centrally managed unified communications admin portal. There’s one management team to take care of everything, which means that our customers can focus more time on their customers. The platform works seamlessly with other business applications like Skype, Salesforce, Google and more, and it’s extremely secure so customers can be confident that information and applications are safe in the cloud.

Depending on customer needs, the service can be scaled up or down on a monthly subscription basis with continuous monitoring and clear service level agreements. Our customers can also take advantage of O2 Gateway, the UK’s first integrated network to combine fixed, mobile and wifi, along with the relevant online applications and software from Mitel. This creates a single complete unified communications network.

Our Managing Director of Public Sector, Billy D’Arcy, said: “Partnering with Mitel right now has proved invaluable for O2 and its customers. Nearly 60% of organisations will be primarily mobile in the coming years, and with simple cloud based unified communications solutions we ease the digital transformation for organisations so they can focus their time on their own customers. The Mitel and O2 solution offers customers increased productivity and efficiency, reduced capital investment and down time, all through a secure and seamless portal.”

And Rich McBee, CEO of Mitel, “Workplace and consumer communications are becoming increasingly centred on mobile devices with users expecting consistent, instant and seamless access to services from anywhere. With Mitel and O2, UK businesses are uniquely positioned to increase productivity and reduce costs while reaping the benefits of different modes of communications for greater speed and simplicity.”

I’m looking forward to seeing what this new partnership can deliver for our customers. To find out more about MiCloud and Unified Communications, contact me @actonjohn or visit our website.

Ready to scale up your business? Call an O2 business specialist on 0800 028 0202 or call free from your O2 mobile on 8002.


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